
Refunds & Returns
Refund Policy
Return & Exchange Eligibility
To be eligible for a return or exchange, items must be in new and unused condition, with all original packaging and accessories included. This ensures the product can be safely handled and restocked where applicable. We recommend inspecting your chandelier carefully upon delivery and keeping all packaging until you are fully satisfied.
Return Window
You may request a return or exchange within 30 days of delivery. Requests made outside of this timeframe may not be accepted, so we encourage you to review your order as soon as it arrives.
For More information follow this link to our returns page https://lumachandeliers.co.uk/policies/refund-policy
Returns
Return Shipping Responsibility
For returns due to a change of mind, the customer is responsible for return shipping costs. We can provide a prepaid return label for convenience, and the actual cost of return postage will be deducted from your refund. For items that are defective, damaged, or incorrect, Luma Chandeliers will cover all return shipping costs.
For More information follow this link to our returns page https://lumachandeliers.co.uk/policies/refund-policy
Damaged Goods
Damaged or Defective Items
If your order arrives damaged or with a defect, please notify us within 48 hours of delivery. This is especially important for larger or freight-delivered items. We may request photos to assess the issue and arrange a replacement or refund promptly. In these cases, we will cover all associated shipping costs
For More information follow this link to our returns page https://lumachandeliers.co.uk/policies/refund-policy
About Luma Chandeliers
At Luma Chandeliers, we bring together a carefully selected collection of elegant chandeliers designed to transform your space.
we’re here to make finding the perfect statement lighting simple, stylish and effortless.
Lighting Visualisation
1. Upload a photo of your room
Take a clear photo showing the ceiling and the area where you would like the light installed.
2. Upload a photo of your chosen light
Upload a screenshot or photograph of the chandelier, pendant, ceiling light or other fitting.
3. Copy and paste the prompt above into ChatGPT or Gemini
Upload both images alongside the prompt and let ChatGPT create your personalised visualisation.
Tip: For the best results, take the room photo straight-on, with plenty of the ceiling visible, and upload a clear image of the complete light fitting.
Please see prompt below in drop down
Collapsible content
Prompt
I would like you to create a photorealistic image showing how the lighting fixture I have uploaded would look installed in the room I have uploaded.
Instructions
Use the uploaded image of the light fixture as the exact design reference. Preserve its:
- Shape and proportions
- Number and arrangement of arms, bulbs, shades, crystals, or other details
- Materials and finishes
- Colours
- Overall style and design
Use the uploaded room photograph as the exact environment.
Place the lighting fixture realistically into the room, taking into account:
- The correct position and height for the room
- Realistic scale and proportions
- Perspective and camera angle
- Ceiling height and architecture
- Natural shadows and reflections
- Realistic lighting and illumination
- How the fixture would naturally hang or be mounted
- The existing furniture and décor
Do not redesign, simplify, or change the lighting fixture. The goal is to show the customer as accurately as possible what the exact light fitting they uploaded could look like in their room.
Make the final image look like a professionally photographed interior, rather than an obvious computer-generated image.
If the original light fixture is photographed from an angle, carefully interpret its full shape and dimensions while keeping the design faithful to the reference image.
Important
The room itself should remain as close as possible to the uploaded photograph. Do not unnecessarily change the walls, flooring, furniture, windows, doors, décor, or room layout.
Only make changes necessary to realistically install and showcase the uploaded light fixture.
Create one final photorealistic visualisation of the room with the uploaded lighting fixture installed.
PRODUCT DESCRIPTION
